Negotiation is the ability to solve interpersonal problems and conflicts, by being assertive and cooperative, using logic and persuasion. It is the ability to be respectful and to disagree without threatening the wellbeing of others. It involves defining the problem, identifying a strategy and to proceed, keeping in mind the complexity of the emotions involved and the consequences for both parties. It requires persistence while interacting with the people involved and engaging with the process until a conclusion is reached.

Negotiation skills can help change attitudes, prevent or manage disagreements and misunderstandings, and improve relationships. They enhance our abilities to protect ourselves from exploitation, abuse and bullying.